The purpose of doing business is to create wealth for every stakeholder and wealth creation is in turn related to profitable sales. To increase sales you need customers who remain loyal to your products and sales. Whether you run a small grocery store around the block or a mega business around the world, you will depend on customers.
Importance of CRM
Your business can never remain stagnant – you need to keep it growing constantly to prevent a predator from overtaking your business by poaching your customers. The key to retaining your existing customers and acquiring new customers is building a solid relationship in which they feel comfortable and important. This means remaining in touch with them at every opportunity – technically we call it CRM (Customer Relationship Management).
If you own a business with a large number of customers, remaining in touch with a majority can be really a herculean task, but don’t despair; technology makes it possible to meet customer expectations in the modern business world. All that you need to do from your side is the will to embrace CRM as an important aspect of your business strategy to growth. CRM is not all about software; it is about training the individual in winning customers and ensuring that they are retained for a lifetime.
CRM is Inevitable for Growing Business
There is no short-circuiting in CRM – you will definitely have to make investments in training your employees both in terms of tools and technology, and interpersonal management skills. Don’t forget that your employees are as valuable as your customers and they need quality training from time to time.
Customized CRM Importance – Benefits and Results
No single training technique can work across every CRM needs of every company. To be effective, CRMs should be customized based on employee needs and company goals. We focus on the individual because they are the ones you will be putting in the frontline to face customers. Training need in both technology-intensive and trainee focused in the right combination and ambiance.
Broadly CRM Training Programs Will Include:
1.Strategies for Customer Retention – market situations, customer profiling, defining products and services that customers want, reaching customers through proper channels and making best use of referrals
2.Training on Software and Tools – Hands-on training on software, choosing the right tool and software, and field visits
3.Measuring, evaluation and reviewing success –Measuring success rate, evaluating software and reviewing different CRM software
Benefits of CRM Include:
Trainees will be able to
1. Take the most appropriate decision within a time frame and be able to report their decision to the management on software.
2. Understand the importance of managing time effectively as it relates to engaging customers.
3. Generate leads that fructify into business. They will be able to identify potential customers against a casual enquiry.
4. Give the right feedback to the management which can be helpful in formulating new products and services.
5. Spot potential areas and target audience where the business should concentrate and follow leads.
6. Identify core areas where it is possible to cement relationship with customers.
7. Use software to avoid repetitive manual tasks that consume time and resources.
8. Give customers an unforgettable experience that will make them come for more.
9. Communicate with customers in a language they understand and value.
10. Communicate with the back office for more effective management of the whole business.
11. Follow a uniform culture of reporting standards to avoid confusion and bottlenecks in reporting.
12. Reduce the total cost of running the business in terms of expenses.
Contact Us for CRM Training
CRM is an inevitable part of doing business in an emerging economy like India. CRM is important in B2C and B2B as well. CRM can spiral growth based on a satisfied customer base.
Our Business Ladder is one of the earliest business consultants to provide CRM training to businesses in India. Our training methodology is unique because we go beyond traditional methods that focus only on theories. In our training programs we give greater importance to hands-on methods that make it possible to put your employees straight on the job without the need to orienting the individual any further. We are able to do this because we understand your business like nobody else does.
Please contact us today to learn more about how you can grow your business with more satisfied customers and our training programs on CRM. We also offer customized CRM based on your specific interests.