Building an enthusiastic customer following is the key to achieving success in any business. It is vital that your business strategy is designed to meet customer’s expectations. With quick access to online ratings, reviews and feedback on social media platforms and websites, even trustworthy customers can easily be swayed if your product does not exceed their expectations. To compete with global brands, your product should be superior in quality and make a personal connection with the consumers.
The first best impression you make becomes the base for the growth of your business. It is through personal interaction, word of mouth and online interaction where the first impression is formed. If you look forward to excelling in your business, you should find ways to exceed your customer’s expectations. Let us look at how you can excel at customer satisfaction and exceed their expectations.
What is Exceeding Customer Expectations?
As Roy H. Williams, the author of the ‘Wizard of Ads’ rightly puts,
“The first step in exceeding your customer’s expectations is to know those expectations”.
Most companies would aim for a competitive price, superior quality and quick delivery to attract their customers. Though those aspects are good for a business, these are merely meeting their expectations. With the rise of the tech-savvy population, these alone won’t be good enough to retain them. To win the loyalty of customers, the organisation should understand their emotional expectations. This would help in establishing a personal connection with the product.
Just selling a product to a customer does not mean that you have won a customer’s loyalty and trust. Going an extra mile, you should try to understand their intentions and expectations. Based on their feedback, you should genuinely address customers’ needs instead of treating them as a target audience.
Ways to Exceed Customer’s Expectations
There are simple ways using which one can exceed customer’s expectations. The first step would be to collect customers’ feedback. Get to know about their needs, intentions, expectations etc., and figure out ways to addresses them genuinely. Ensure that your customers get personalised services. For example, addressing them by name would be more personal and it gives an impression that you care for them. Wishing them on their birthdays, special events, appreciations, and compliments could help in making a personal connection with your product and services.
Train your customer service team on how to show genuine interest in customers’ needs and address them quickly. Any customer would not want to waste time trying to find a solution to the problems. So, try to resolve their queries and concerns before it gets escalated at several stages.
Your business must have a clear goal beyond simply making a profit. Devise a business strategy aligning with customer’s satisfaction which in turn brings profit. Strengthen the bond with the customers by establishing regular contact. This would help in identifying the problem at the early stage and you won’t have to fight a forest fire when things go wrong.
Maintaining a good relationship with the vendors is another important step that should not be neglected. Build a quality long-term relationship with the vendors as they act as the intermediary between you and the customer. Their role is undeniable in taking your product to the public. Hence you should focus on maintaining a quality relationship with vendors rather than monetary concerns.
Promote a healthy work culture in your organisation. Employees are your first customers who need your first attention. A happy employee takes pride in working for you and shares all the good things about your company on social media platforms. Listen to your employees’ suggestions and try to experiment with their innovative ideas to grow your business.
If you are a budding entrepreneur, it would require a lot of market research and strategy planning to exceed customer’s expectations. In such situations, you can opt for business consulting services offered by organisations who would be best suited for your budget. Business consultants provide you in-depth customer insights combined with economic and operational fundamentals. Based on their inputs, it would be easier to build a successful business and exceed customer’s expectations as well.
How to Find the Best Business Consultant
With a population of over 1.2 billion people, India offers a large customer base for entrepreneurs to penetrate their products. However, to become successful, the help of a business consulting Service is essential.
Mumbai, Pune, Bangalore, and Coimbatore, is a well-known place for entrepreneurs to start a business. The secret behind the success of many entrepreneurs is also due to the best business consultants in the city. They help you identify potential business opportunities aligning with the latest trends and customer’s needs and expectations. With this holistic approach, success in your business is inevitable.
The best business consultant could be the one who understands your domain precisely and offers the best advisory and professional help. You must look for a business consultant who has a good knowledge in applying technology to solve business problems and who can build the customer-centric business model.
Advertising is an important strategy for building a successful business. Look for a business consultant who would help you make informed decisions in creating an effective advertising strategy. Meanwhile, the business consultant should also be able to help you with printing, outdoor and online advertisements well within your budget.
Having known the best place to start up your business, you can also seek the best business consultant in those places. If you want a business plan with guaranteed success, a business consultant’s help is vital without a doubt. Our Business Ladder can be your one-stop solution to build a business based on comprehensive market research and effective strategies that guarantee 100% success.